The Role

We are seeking an experienced and strategic Director of Sales – Account Management to lead and develop our team of account managers focused on existing clients using Microsoft Dynamics ERP solutions. This role is responsible for strengthening client relationships, driving customer retention and expansion, and ensuring our account managers deliver exceptional service and strategic value. Additionally, this position will play a key role in identifying and executing cross-selling and upselling opportunities for complementary services and ISV solutions.

Key Responsibilities

• Lead and coach the account management team, providing guidance, training, and performance coaching.
• Develop and implement account growth strategies to maximize retention, upsell, and cross-sell opportunities within existing accounts.
• Identify and drive cross-selling initiatives, introducing clients to relevant ISV solutions and professional services that enhance their ERP ecosystem.
• Collaborate with product, marketing and sales teams to align service offerings with customer needs, including seamless integration of ISV solutions and packaging of existing services as offerings.
• Build strong relationships with key customers, acting as an executive sponsor and ensuring their long-term success with Microsoft Dynamics ERP solutions.
• Establish clear goals and metrics for account managers, tracking progress and ensuring alignment with broader business objectives.
• Analyze account performance and trends, identifying opportunities to optimize engagement and service delivery.
• Drive contract renewals and expansion discussions, ensuring continued adoption and value realization.
• Represent the company at industry events and client meetings, strengthening relationships and market positioning.

Qualifications & Experience

• Bachelor’s degree in business, Sales, Marketing, or a related field (MBA preferred).
• 8+ years of experience in ERP software sales, with a focus on account management and customer success.
• Proven leadership experience in managing and growing a team of account managers.
• Strong understanding of Microsoft Dynamics ERP solutions, ISV applications, and professional services.
• Track record of successful cross-selling and upselling in enterprise software sales and professional services.
• Excellent strategic thinking, negotiation, and relationship-building abilities.
• Ability to navigate complex enterprise environments and engage with executive stakeholders.

Preferred Skills

• Experience in managing long-term client relationships in ERP sales.
• Knowledge of customer lifecycle management and value-based selling.
• Familiarity with cloud-based ERP solutions and digital transformation strategies.

The Perks:

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE salary ranging from $150k - $200k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!