The Role

The BC Sr. Consultant plays a large role in supporting customers in designing and implementing the heart of their business. This role will be integral in improving processes, streamlining systems with respect to domain of focus, and can translate tech speak into human speak. This role will be working with our clients to optimize operations, configure systems, and keep things running smoothly.

Key Responsibilities:

Collaborate with Clients

• Work directly with our clients’ teams to understand their unique business needs and pain points.
• Gather detailed requirements and craft tailored solutions that streamline their processes.

Solution Design & Implementation

• Design and configure Microsoft Dynamics 365 Business Central solutions tailored to customer service teams.

Customer Support Optimization:

• Develop strategies and processes to streamline customer support workflows within Dynamics 365 BC. Ensure that the system enables efficient handling of customer queries, issues, and service requests.

System Integration:

• Work with clients to integrate Dynamics 365 BC with other systems (e.g., CRM, ERP, third-party tools) to provide a seamless customer support experience and improve cross-departmental collaboration.

Training & Enablement:

• Provide comprehensive training to customer support teams on using Dynamics 365 BC, including setup, workflows, and best practices. Offer ongoing support and troubleshooting to ensure users are fully adopting the platform.

Reporting & Analytics:

• Leverage built-in reporting and analytics tools within Dynamics 365 BC to generate actionable insights on customer support performance, including case resolution times, customer satisfaction, and team efficiency.

Process Improvement:

• Identify areas where customer service operations can be improved by leveraging Dynamics 365 BC’s automation capabilities, such as automating repetitive tasks or integrating AI-driven support tools.

Change Management:

• Assist clients in managing organizational change as they transition to Dynamics 365 BC for customer support, ensuring smooth adoption across teams.

Post-Implementation Support:

• Offer ongoing consulting services to troubleshoot issues, address system updates, and continuously enhance the platform to meet evolving customer support needs.

Collaboration & Communication:

• Maintain regular communication with clients to ensure satisfaction and manage expectations. Collaborate with internal teams and stakeholders to align Dynamics 365 BC configuration with overall business objectives.

System Configuration & Customization

• Configure ERP systems with respect to focus area.
• Customize workflows and reports to fit each client’s business model, ensuring smooth integrations.

End-to-End Implementation

• Lead the implementation of modules from start to finish—this includes everything from initial scoping, system setup, testing, and go-live support
• Ensure the system is not just running, but exceeding expectations.

Process Optimization

• Analyze existing finance operations and identify areas for improvement.
• Propose solutions and an implementation plan that enhances efficiency and reduces cost.

Training & Support

• Provide training sessions for client teams to ensure they are comfortable and confident using their new systems.
• Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance as the business grows.
• Mentor other consultants and provide knowledge and guidance on best practices.

Data Migration & Integrity

• Oversee the migration of financial data from legacy systems to new platforms.
• Ensure data accuracy and integrity throughout the process and beyond.

Project Management

• Work closely with the project manager to ensure deadlines are being met, hours allocation for tasks are within your abilities, and client satisfaction remains high.

Stay on the Cutting Edge

• Continuously monitor updates and new features in BC and areas of focus. You'll be our go-to expert for the latest and greatest in ERP trends and advancements, always looking for ways to improve our offerings.

Cross-functional Collaboration 

•  Work with other consultants and departments to ensure seamless integration across all business functions.

Qualifications:

• 5+ years or more experience with Microsoft Dynamics Business Central

• Strong communication and presentation skills

• Ability to work in a high-paced environment and manage multiple projects.

• Excellent understanding of Business Central with regard to area of focus.  

• Dynamics Business Central certifications. 

• Experience interfacing with end-users and gathering business requirements.

• Ability to build strong client relationships and articulate how Dynamics BC can add value to their business.

• Experience designing and coordinating multiple BC full cycle deployments.  

• Worked on multiple successful implementations both on-site and remote. 

• Strong organizational and communication skills are required.

• Strong understanding and exposure to Microsoft Power Platform.

The Perks:

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE salary ranging from $110k - $130k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!