F&SCM Account Manager   

The Role:     

At Western Computer, we're not just breaking tech barriers; we're rewriting the rules of the game. As pioneers in Microsoft Dynamics, we're on a mission to make every business a digital powerhouse and make every customer a satisfied one.  Now, we're on the lookout for an Account Manager to join our dynamic Sales team and an individual who understands what it really looks like to care for a customer.

As an Account Manager, you’ll cultivate and expand relationships with our customers, understand their evolving needs, and strategically introduce additional features or services to drive value. Many of our customers are ready to undergo a business transformation and move to the cloud, you will be their partner on this rewarding business journey. As a partner in these decisions, you will bring a deep understanding of Microsoft Dynamics 365 solutions focused on Finance & Supply Chain Management! Knowledge of Customer Engagement Applications and Microsoft Data and AI solutions is advantageous as well. Beyond the knowledge, you will thrive in a role that requires excellent communication skills, a high level of quality and detailed orientation, and above all, an obsession with customer satisfaction.

Key Responsibilities: 

• Become a Trusted Advisor: Develop trusting relationships with existing portfolio of customers, so they value your opinion and guidance.

• Customer Engagement: Learn customer’s business issues, requirements, and goals to understand current and future needs.   

• Manage a Portfolio of Customers:   Meet with specific customers in the Western Computer portfolio to provide support, guidance, and account management services. 

• Manage Sales Cycle:   from prospecting, discovery, solution proposals, business value presentation, negotiating, and closing. 

• Generate multi-workload revenue streams:   by architecting Microsoft business solutions for existing customers. 

• Create solution proposals:    for software subscriptions and professional services, including Business Cases, Journey Maps, Value Maps, Project Charters, and Statements of Work 

• Build, maintain, and leverage strong relationships:   C-Suite Executives, Business Decision Makers, and IT Decision Makers within each prospect and customer to influence solution vision discussions. 

• Coordinate demonstrations of Microsoft technologies:   Coordinate full product demonstrations and presentations with presales resources.  

• Track all leads: Be it opportunities, completed sales, customer interactions, and proposals in Dynamics 365 Sales for goal obtainment validation, revenue reporting, and executive oversight. 

• Collaborate: Work closely with Microsoft field sellers, our operations team, and our customers to build and maintain strong relationships. 

Who you are: 

• BA/BS degree in Business Administration, MIS, Sales, or equivalent documented work experience 

• 3+ years of technology based selling experience in a business-to-business environment. 

• 2+ years of selling ERP solutions specifically with a working knowledge of Microsoft Dynamics 365 Finance & Supply Chain Management

• Ability to listen to a company’s pains, build a solution vision that shows business value, communicate the benefits of partnering with Western Computer, and convey our ability to achieve the desired outcomes. 

• A proven ability to work in a dynamic collaborative team environment. 

• Excellent written, communication, negotiation, and presentation skills. 

• Ability to effectively interface with employees, and customers of all levels, including C-Level executives. 

• Required: Experience managing customers using Dynamics 365 Finance & Supply Chain Management. 

• Preferred only: Knowledge of Dynamics 365 Customer Engagement Apps and Microsoft Azure Data and AI workloads

• Preferred only: Knowledge in one or more industry sectors Western Computer supports: Consumer Packaged Goods, Manufacturing and Professional Services.

The Perks: 

• Competitive Compensation: Anticipate a competitive salary ranging from $120K - $150K per year with an opportunity for significant additional compensation via commissions. Successful individuals can reach $200 - $250K+ per year.

• Comprehensive Healthcare Coverage: Rest easy with access to thorough healthcare coverage for you and your family. As part of our commitment to our team, we cover the costs of your medical benefits.

• Financial Planning with a 401(k): Secure your financial future with our accessible 401(k)-retirement plan. We're here to support you in building a solid foundation for your financial well-being. 

• Work-Life Balance: Recognizing the importance of downtime, we offer ample paid time off for vacations, holidays, and the occasional sick day. We understand the value of working hard and encourage you to take time to recharge. 

• Remote Work Flexibility: Experience the flexibility of working remotely from a location that suits you best. We believe in providing you with the freedom to choose where you work.  

Who we are: 

We have been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we are recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company. 

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!