The Role:

We’re looking for a dynamic and strategic leader to serve as our next BC Practice Director — someone who’s passionate about driving results, leading high-performing teams, and shaping the future of our practice. In this role, you'll set the vision and direction for the practice, guiding initiatives that support growth, innovation, and client success. You’ll lead a team of Practice Managers and a Development Team Manager, who together oversee a talented group of project managers, consultants, solution architects, developers, and team leads. You’ll provide leadership on delivery methodologies, act as a key escalation point, identify skill development opportunities, review and negotiate Statements of Work (SOWs), and help ensure we meet our utilization and financial goals. This is an opportunity to make a real impact — both on our business and on the careers of the people you lead.

Key Responsibilities:

Drive Growth:

• Develop and communicate the strategic direction and goals of the practice in alignment with organizational objectives. Create and execute strategic initiatives that better the practice.
• Assist in creating annual OKRs and driving achievement of those OKRs.
• Continuously monitor and adjust strategies to ensure they remain relevant and effective.
• Provide assistance with presales engagements, such as quoting and reviewing estimating worksheets and Statements of Work (SOW) and interacting with prospects to answer their questions and explain our methodology.

Team Management:

• Oversee direct reports and drive their engagement and success through performance management and career path discussions.
• Manage employee satisfaction issues and address concerns promptly.
• Evaluate skillsets within the team. Identify areas of need and improvement and foresee team expansion needs.
• Identify gaps in skills within the team and develop strategies for upskilling and training to meet evolving business needs.

Methodology Direction:

• Provide direction and leadership in the adoption and implementation of best practices and methodologies within the practice.
• Stay abreast of industry trends and emerging methodologies to ensure the practice remains competitive and innovative.
• Assist in decision-making regarding the selection and use of applications and tools to support practice operations, ensuring efficiency and effectiveness.

Customer Satisfaction

• Uphold the gold standard of customer satisfaction ensuring projects are completed on time and within the scope that was agreed upon with the customer.
• When customer issues or escalations arise, coach to define a plan to recover gracefully and get the project back on track and negotiate credits where necessary to optimize client satisfaction and profitability.
• Serve as an escalation point for complex issues or challenges, providing timely resolution and guidance to the team.

Manage Practice Health

• Monitor and react to changes in KPIs to drive customer satisfaction, employee engagement, and company profitability including average bill rate, utilization, service margin, employee engagement ratings, and customer satisfaction survey results
• Leverage tools and latest technology to enhance standard processes
• Build team cohesion and facilitate collaboration and best practice sharing across the practice.
• Create a team that balances levels of skillsets and pay scales to allow for continued growth of practice revenue/margins
• Lead and contribute to the development of processes and expectations to help the department and projects run smoothly and efficiently. Balance agility with efficiency.
• Develop, monitor, and manage the financial goals of the practice, including revenue targets, profitability, and cost management.

Qualifications:

• Bachelor’s degree in a relevant field.
• 8+ years of proven experience in a leadership role within a similar Business Central practice or consultancy.
• Strong understanding of project management methodologies and practices.
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate teams.
• Demonstrated ability to develop, own, and execute strategic plans and achieve business goals.
• Financial acumen and experience in budget management.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

The Perks:

• Stellar Compensation: Get ready to be rewarded handsomely, with on-target earnings (OTE ) ranging from $170k - $220k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.

• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!

• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.

• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!

• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!